Refund policy
Return & Refund Policy
Last updated: August 6, 2026
Thank you for shopping with AuraBelle by NM. Due to the nature of beauty and cosmetic products, we have the following policy in place to ensure the safety and satisfaction of all our customers.
All Sales Are Final For hygiene and safety reasons, we do not accept returns or exchanges on opened or used cosmetic products, including mascaras, lipsticks, and lip glosses.
Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery at hello@aurabellenm.com with:
- Your order number
- A photo of the damaged item
We will offer a replacement or full refund at no additional cost to you.
Wrong Item Received If you received the wrong product, contact us within 7 days of delivery and we'll make it right with a replacement or refund.
Unopened Items Unopened, unused items in their original packaging may be returned within 14 days of delivery for a full refund, minus shipping costs.
Refund Processing Approved refunds are processed within 5–7 business days back to your original payment method.
Contact Us For any questions, reach us at: hello@aurabellenm.com